Web Services

Users

• Logon via username and password



• Create Trouble Ticket



• Email other staff members their Trouble Ticket



• Search Trouble Ticket by Trouble Ticket number

Managers

• Same access rights as Users plus more



• Search Trouble Ticket by Trouble Ticket number



• Search Trouble Tickets by Department



• Append new info to Trouble Ticket



• Notify Information Technology (IT) of pending tickets or any other issues

Information Technology

• More access rights than Managers and Users



• View complete Trouble Ticket



• Reschedule or schedule Trouble Tickets



• Edit Trouble Ticket Description



• Lookup unassigned trouble tickets.